Refund policy

30-Day Return Policy

At Gabriela Hearst Store, we want customers to feel confident in their furniture purchases. We offer a 30-day return period beginning on the date your order is delivered.

To be eligible for a return, the item must meet the conditions outlined below. Please contact us before sending any item back.

Return Eligibility

To qualify for a standard return, the following conditions generally apply:

The return request is submitted within 30 days of delivery.
The item is unused and remains in its original condition.
The item is free from damage, stains, excessive wear, or alterations caused after delivery.
The original packaging and included components are retained where reasonably possible.
Proof of purchase or a valid order number is provided.

Because sofas and other furniture can be bulky, please inspect your purchase upon delivery and retain its packaging until you are satisfied with the item.

Items that do not meet the applicable return conditions may be ineligible for a standard return. Any applicable legal rights remain unaffected.

How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact our support team.

Email support@gabrielahearststore.us within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your request.

Step 2: Receive return instructions.

Our team will review your request and provide instructions, including the appropriate return destination and shipping arrangements if the return is approved.

Step 3: Prepare the item.

Pack the furniture securely to help prevent damage during transportation. Include the relevant components and accessories.

Step 4: Ship the approved return.

Send the item according to the instructions provided by our team. Please retain your shipping receipt and tracking information.

Do not send a return to our business address unless our team has specifically confirmed that it is the correct return destination.

Return Shipping Costs

For standard returns due to a change of mind, personal preference, or an incorrect customer selection, the customer is responsible for the return shipping costs, unless otherwise agreed or required by applicable law.

Furniture return shipping costs can vary depending on the item's size, weight, packaging, and collection requirements. Please contact us before arranging transportation.

If an item arrives damaged, defective, or materially different from the product ordered, contact us before returning it. We will review the circumstances and explain the appropriate resolution. Where the issue is our responsibility, we will cover applicable return shipping costs or arrange another appropriate solution, as required by applicable law.

The original $50.00 shipping charge is generally non-refundable for standard change-of-mind returns, except where a refund is required by law or the return results from an error for which we are responsible.

Damaged, Defective, or Incorrect Items

Please inspect your furniture when it arrives.

If you receive a damaged, defective, or incorrect item, contact support@gabrielahearststore.us as soon as reasonably possible. Include your order number, a description of the problem, and clear photographs of the item and its packaging when available.

We will assess the issue and determine an appropriate solution, which may include a replacement, repair where available, return, or refund, depending on the circumstances and applicable law.

Please do not discard the item or arrange an expensive return shipment before receiving instructions from our team.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If the refund is approved, it will generally be issued to the original payment method within 5–10 business days after approval. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If a refund cannot be approved, we will explain the reason.

Refunds required by applicable law, including refunds for orders that cannot be shipped as promised, will be handled within the timeframes required by law.

Order Cancellations

If you wish to cancel an order before shipment, contact us as soon as possible. We will make reasonable efforts to stop the order before it enters the shipping process.

Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply instead.

If we cannot fulfill an order, we will notify you and provide the applicable cancellation and refund options.