Terms of service

1. Overview

Welcome to Gabriela Hearst Store. These Terms of Service govern your access to and use of gabrielahearststore.us, including purchases made through our website.

Throughout these terms, “we,” “us,” and “our” refer to Gabriela Hearst Store. “You” and “your” refer to any person who visits our website, uses our services, or purchases our products.

By accessing our website or placing an order, you agree to these terms and the policies referenced herein. If you do not agree, please discontinue use of the website.

2. Eligibility and Website Use

You agree to use our website only for lawful purposes and in accordance with these terms.

You must provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.

You may not use our website to engage in fraudulent activity, interfere with website operations, violate applicable laws, or infringe the rights of others.

3. Product Information

We make reasonable efforts to describe our furniture accurately, including its appearance, dimensions, materials, and other relevant characteristics.

Product colors and finishes may appear slightly different depending on screen settings, lighting, and display technology. Measurements and other specifications should be reviewed carefully before ordering.

Please contact us if you need clarification about a product before completing your purchase.

4. Pricing and Availability

Prices, product availability, and shipping charges are displayed on the website and may change from time to time.

Changes generally do not affect an order that has already been accepted, except where correction is necessary because of an error or where applicable law permits otherwise.

If an item becomes unavailable or we cannot fulfill an order, we will contact you and provide appropriate options, including cancellation and a refund where applicable.

5. Orders and Payment

Submitting an order constitutes an offer to purchase the selected products.

We may review and verify order information before accepting an order for fulfillment. An order confirmation acknowledges receipt but does not necessarily confirm shipment.

Payment must be authorized before an order can proceed. You are responsible for ensuring that the payment details supplied are accurate and that you are authorized to use the selected payment method.

If we cancel an order after payment has been collected, we will issue any applicable refund to the original payment method, subject to applicable law.

6. Shipping and Delivery

Our standard order processing time is 1–2 business days, followed by an estimated transit time of 5–8 business days.

Our standard shipping fee is $50.00 USD per order unless another amount is expressly displayed at checkout.

Delivery estimates are not guaranteed. However, we will comply with applicable requirements regarding shipping delays, customer notification, cancellation, and refunds.

Additional details are provided in our Shipping Policy.

7. Returns and Refunds

Eligible items may be returned within 30 days of delivery, subject to our Return and Refund Policy.

Customers must contact us before sending back an item and follow the return instructions provided. Return shipping costs, refund eligibility, and the treatment of damaged or incorrect products are governed by that policy and applicable law.

Nothing in these terms limits any non-waivable consumer rights.

8. Intellectual Property

Unless otherwise indicated, the website's text, graphics, design elements, photographs, logos, and other content are owned by us, licensed to us, or used with permission.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit our content without the appropriate authorization.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

We do not control every aspect of third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.

This provision does not exclude responsibilities that cannot legally be excluded.

10. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, security concerns, or circumstances outside our control.

We may update website content, features, or product listings from time to time, subject to applicable law and any obligations relating to existing orders.

11. Limitation of Liability

To the extent permitted by applicable law, Gabriela Hearst Store will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or the purchase of products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability for fraud, intentional misconduct, death or personal injury where exclusion is prohibited, statutory consumer rights, or any other liability that cannot legally be excluded or limited.

12. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes losses or claims for which you are legally responsible.

Nothing in this section requires you to indemnify us for our own unlawful conduct or for liabilities that cannot legally be transferred to you.

13. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

14. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date when appropriate.

Changes will apply prospectively unless otherwise required or permitted by law. Updates do not remove rights that have already accrued to customers under applicable law.

15. Governing Law

These terms are subject to applicable United States federal law and the laws of the relevant state, without overriding mandatory consumer protections that apply to a customer's transaction.

Nothing in this section restricts any right or remedy available under applicable consumer protection law.