Shipping policy

Shipping Destinations

Gabriela Hearst Store offers online ordering for customers in the United States. Available shipping destinations and delivery options will be displayed during checkout.

If your address is outside our current delivery area, please contact our customer support team before placing an order.

Shipping Fees

Our standard shipping fee is a flat rate of $50.00 USD per order.

The applicable shipping fee will be displayed during checkout before payment is completed. If a different charge is displayed for a particular order, the amount shown at checkout will apply to that transaction.

Any applicable taxes will be calculated and displayed as required.

Order Processing Time

Our standard order processing time is 1–2 business days after successful order placement and payment authorization.

Processing time covers order review and preparation for shipment. Weekends and applicable public holidays are not counted as business days.

You will generally receive an order confirmation after purchase. Shipping confirmation and tracking information will be provided when available.

Estimated Shipping Time

After an order has been processed and shipped, the estimated transit time is 5–8 business days.

This estimate refers to transit after shipment and does not include the initial processing period. Accordingly, the overall estimated time from order placement to delivery is generally 6–10 business days, excluding weekends, public holidays, and unforeseen delays.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates.

Tracking Information

When tracking information is available, it will be provided through a shipping confirmation email or another appropriate order communication.

Tracking updates may take some time to appear after a carrier receives the shipment. If your tracking information does not update or your order appears delayed, contact support@gabrielahearststore.us with your order number.

Delivery Address

Please ensure that your shipping address, apartment or unit number, ZIP code, and contact information are accurate at checkout.

If you discover an error, contact us immediately. Address changes cannot be guaranteed once an order has been processed or transferred to a carrier.

Additional costs caused by an incorrect address, refused delivery, or customer-requested reshipment may be the customer's responsibility where permitted by law and disclosed before the charge is applied.

Furniture Delivery

Furniture shipments may require additional handling because of their size and weight.

Depending on the carrier and service selected, delivery may be made to the address provided without in-home placement, assembly, or removal of existing furniture or packaging. Please review any delivery details provided for your specific order.

Customers should ensure that the delivery location is accessible and that the furniture can reasonably fit through the available entrances and passageways.

Shipping Delays

Delivery may be affected by severe weather, carrier disruptions, public holidays, address verification, or other circumstances beyond our reasonable control.

If we become aware that an order cannot ship within the stated timeframe, we will notify you and provide the available options, including consent to a revised shipping date or cancellation with a refund, as applicable under law.

We do not treat an estimated delivery date as permission to disregard applicable shipping or refund obligations.

Lost or Damaged Shipments

If your shipment appears lost, arrives damaged, or is delivered incorrectly, contact our support team at support@gabrielahearststore.us.

Please provide your order number and any relevant photographs or tracking information. We will review the situation and work with the carrier when appropriate to determine the next steps.